Accessibility Statement

1. Our Commitment to Accessibility

Modulus Health Group is committed to ensuring that our website, telehealth platform, and digital services are accessible to all individuals, including those with disabilities. We strive to provide an inclusive experience that allows all patients and visitors to access our services, information, and resources with ease and dignity.

We are actively working to conform to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, as published by the World Wide Web Consortium (W3C). These guidelines help make web content more accessible to people with a wide range of disabilities, including visual, auditory, motor, and cognitive impairments.

2. Accessibility Measures

Modulus Health Group takes the following measures to ensure accessibility of our digital services:

• Include accessibility as part of our development and design process
• Use semantic HTML, meaningful alt text for images, and appropriate heading structure
• Ensure sufficient color contrast ratios for text and interactive elements
• Support keyboard navigation throughout our website and platform
• Provide text alternatives for non-text content
• Design forms and interactive elements to be compatible with assistive technologies, including screen readers
• Regularly review and test our digital services for accessibility

3. Telehealth Accessibility

We recognize that telehealth services must be accessible to patients with disabilities. To support this:

• Our video consultation platforms support closed captioning
• Telephone consultations are available as an alternative to video when needed
• Secure messaging provides a text-based communication option
• We provide diagnostic reports and health information in accessible electronic formats
• Qualified sign language interpreters are available upon request for video consultations
• We will work with you to accommodate other specific accessibility needs for your telehealth visits

4. Alternative Formats

Upon request, we can provide information in alternative formats, including:

• Large print documents
• Screen reader-compatible electronic documents
• Audio formats
• Other formats as reasonably needed

There is no additional charge for materials provided in alternative formats.

5. Known Limitations

While we strive for full accessibility, some content or features may not yet be fully accessible. We are continuously working to improve. Known areas of ongoing work include:

• Certain third-party tools or embedded content may not fully conform to WCAG 2.1 AA standards
• Some older PDF documents may not be fully optimized for screen readers; we are working to remediate these and will provide accessible alternatives upon request

6. Feedback and Accommodation Requests

We welcome your feedback on the accessibility of our website and services. If you encounter an accessibility barrier, need an accommodation, or have suggestions for improvement, please contact us. We will make reasonable efforts to address your concern promptly.

We aim to respond to accessibility feedback and accommodation requests within two (2) business days.

7. Regulatory Compliance

This accessibility commitment is informed by our obligations under:

• The Americans with Disabilities Act (ADA)
• Section 508 of the Rehabilitation Act
• Section 1557 of the Affordable Care Act
• Applicable state laws regarding accessibility of healthcare services